American Hero Construction Logo

ST. AUGUSTINE


American Hero Construction is a veteran owned and operated company specializing in providing new roofs to homeowners who have suffered storm damage.
The St. Augustine office covers primarily Duval, Flagler, and St. Johns Counties.

GAF Master Elite® Contractor

We ease the burden of insurance restoration.

  • GAF Timberline HD® Shingles
  • Free Architectural Upgrade
  • Lifetime Limited Warranty
  • Veteran Owned and Operated
  • Dedicated Project Managers and Inspectors
  • Highly Skilled Crews
  • Expert Insurance Liasons
  • Bilingual
  • Florida Statute 627.7152 Compliant

OUR TEAM


LEADING FROM THE FRONT



John Mann, General Manager


John's committment to integrity and quality is unrivaled, and reflected daily in the many satisfied customers of the St. Augustine office. John originally opened the office in Palm Coast in 2018. He moved operations to St. Augustine in July 2019 in order to have a more centralized presence in the 3 primary counties that we serve.

Having earned the rank of Staff Sergeant, John Mann is a former U.S. Army Infantryman, Paratrooper, Ranger and Sapper. John was decorated for Valor during two OEF combat deployments to Afghanistan. He served with the 82nd Airborne Division, as well as the Airborne and Ranger Training Brigade as a Ranger Instructor.

John is an avid cross-fit trainer, runner and biker. He leads his team of Project Managers and administrative personnel by example. He gives much and expects much. That translates to great value for our customers. As a hands-on leader he work closely with each customer to achieve their goals and ensure satisfaction. Give him a call at any time to chat or ask questions: 904.495.1684



Tim Hanna
Tim Hanna

Project Manager
Chase Behee
Chase Behee

Project Manager
Shannay Veit
Shannay Veit

Field Inspector
Mark Atkins
Mark Atkins

Field Inspector


Xavier Paiva
Xavier Paiva
Estimator | Admin Assistant
Jocelyn Paiva
Jocelyn Paiva
Office Manager
Jordi Colon
Jordi Colon
Material Planner | Driver

ROOF RESTORATION TIMELINE


UNDERSTANDING THE RESTORATION PROCESS


INSPECTION


An AHC Field Inspector or Project Manager will carefully inspect your roof for damage, leaks and general wear. We accomplish this by climbing the roof, flying a small drone with a camera to take high-resolution images, or both. We may or may not find damage sufficient to file a claim.
Typical damage may include:

  • Wind Damage
  • Hail Damage
  • Moisture
  • Loose or Broken Shingles
  • Structural Damage
  • Time-worn Roofing Materials

  • INITIAL AGREEMENT


    Our Initial Agreement with you allows us to perform an accurate assessment of damages to your property. At the time of signing we contact your insurance company on a joint telephone call, advise them of the claim and you are assigned a Claim Number. If your claim is denied, the Initial Agreement is void.
    This Agreement contains an Assignment of Benefits which affords you, the insured, many benefits and protections. We support those protections for you. Your rights afforded by FL-627.7152 are incorporated by reference and shown specifically in our Initial Agreement.


    ADJUSTMENT


    After their evaluation your insurance carrier will provide a Statement of Loss (Loss Statement) along with their initial estimate of what they will pay for your roof replacement.
    AHC often submits additional information to the insurance company in the form of a "Supplement" to advise them of necessary additional costs, such as materials they may have overlooked or items needed to meet building code requirements.

    In many instances this step in the process is clear and goes smoothly. In other circumstances it requires negotiation.


    ADDENDUM TO AGREEMENT


    After the Adjustment is complete and satisfactory we prepare an Addendum to Agreement specifying the scope of work, conditions, warranties, pricing, and responsibilities.

    It also includes a detailed material list, as well as your color choices.

    The Addendum to Agreement serves as the final contractual document, providing the basis and detail needed to move ahead with planning, material ordering, and scheduling your restoration.


    COMMENCEMENT


    After scheduling your work and ordering materials we will file the required Notice of Commencement required by each county, advising them of and gaining their authorization to begin work.

    At this time we also secure the building permit necessary to perform the work. Permits are issued by each county are are required to be secured and posted on your premises during our work.

    This process is required by all Florida counties and serves to ensure building code compliance, and protect your property.


    BUILD DAY(s)


    The day(s) of your build/restoration will be a busy time on your property. Your Project Manager will discuss this in detail and advise you of specific requirements, such as your driveway being free of vehicles so that we can move material and personnel in and out.

    At this point it has typically been 6-8 weeks since we started with the Initial Agreement. We know you're ready to have it finished!

    We normally complete the build in 1-3 days, depending upon the size of your roof, materials used, and weather conditions.


    POST-BUILD INSPECTION


    When your installation is complete and all excess materials and debris have been removed, we perform a meticulous final inspection to make certain that nothing is forgotten or overlooked.

    Excess materials will be inventoried and a set of photos taken for documentation. We make certain that all debris is moved from your property, and we magnetically sweep for nails and fasteners.

    Your Project Manager will consult with you after this inspection.


    CERTIFICATE OF COMPLETION


    When the job is complete you will receive two (2) Certificates of Completion.

    The first will be between AHC and the insured certifying that both parties are satisfied with the quality and completeness of the work.

    The second will be from your local county authority certifying that they have performed a final inspection and that our work meets all code requirements.

    These documents memorialize the end of the restoration, as well as the beginning of your Warranty period.